Disable User

Temporarily or permanently suspend a user’s ability to log in and use the system

The Disable User feature allows administrators to temporarily or permanently suspend a user’s ability to log in and use the system.

When a user is disabled, they cannot authenticate and all active sessions are immediately terminated.

What Does Disabling a User Do?

When a user is disabled:

• Login attempts are blocked

• Existing sessions are terminated immediately

• The user account and data remain intact

• The user can be re-enabled later if the disable period ends or is removed

Disabling a user is reversible unless the account is removed.

Disable Period Options

You can choose how long a user is disabled:

• Disable indefinitely The user remains disabled until an administrator manually re-enables the account.

• Disable until a specific date The user is automatically re-enabled after the specified date and time.

When disabling a user, you can provide an optional disable reason. The reason is displayed to the user when they attempt to log in. This can reduce support requests and confusion.

How to Disable a User

You can disable a user with the Admin API or from the Authgear Portal:

1. Go to Users

2. Select the user

3. Open the Account Status tab

4. Click Disable user

5. Choose the disable period

6. (Optional) Enter a disable reason

7. Confirm the action