Authgear
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    • Authentication
      • Add Passkeys Login
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      • Force Social/Enterprise Login Providers to Show Login Screen
  • FAQ for Authentication
    • Tips for Apple App Store Review with Passwordless Login
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    • Skip Login Screen and Direct Users to Enterprise Login
    • Use the OAuth 2.0 State Parameter
    • Local Dev Setup for Connecting to Authgear SaaS in Cookie-based Auth
  • Integration
    • Add custom fields to a JWT Access Token
    • User Profiles
      • What is User Profile
      • Access User Profiles
      • Update User Profiles
      • Profile Custom Attributes
      • Update user profile on sign-up using Hooks
    • Mobile Apps
      • Force authentication on app launch
      • Customize the Login Pop-up / Disable the login alert box
    • Integration with other Software
      • Integrate Authgear with Firebase
      • Integrate with Google Tag Manager
    • FAQ for Integration
      • How to Track User Before and After Signup?
      • What happens with user directly access the Authgear Endpoint?
  • Customization
    • Built-in UI
      • Branding in Auth UI
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      • Customer Support Link
      • Custom Text
      • Languages and Localization
    • Custom UI
      • Authentication Flow API
      • Implement Authentication Flow API using Express
      • Implement Authentication Flow API using PHP
      • Add Custom Login/Signup UI to Native Apps
      • Manually Link OAuth Provider using Account Management API
      • Implement a custom account recovery UI using Authentication Flow API
    • Custom Domain
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    • Custom SMS Provider
      • Twilio
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    • Events and Hooks
      • Event List
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      • JavaScript / TypeScript Hooks
      • Example: Only Allow Signups from Inside the Corporate Network using Hooks
  • Admin & Operations
    • Monitor
      • Audit Log For Users Activities
      • Audit Log for Admin API and Portal
      • Analytics
    • User Management
      • Account Deletion
      • Import Users using User Import API
      • Export Users using the User Export API
      • Manage Users Roles and Groups
      • How to Handle Password While Creating Accounts for Users
    • Migration
      • Bulk migration
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      • Zero-downtime migration
  • Security
    • Brute-force Protection
    • Bot Protection
    • Non-HTTP scheme redirect URI
    • Password Strength
  • Reference
    • APIs
      • Admin API
        • Authentication and Security
        • API Schema
        • API Queries and Mutations
        • Using global node IDs
        • Retrieving users using Admin API
        • API Examples
          • Generate OTP code
          • Search for users
          • Update user's picture
          • Update user's standard attributes
      • Authentication Flow API
      • OAuth 2.0 and OpenID Connect (OIDC)
        • Supported Scopes
        • UserInfo
      • User Import API
      • User Export API
    • Tokens
      • JWT Access Token
      • Refresh Token
    • Rate Limits
      • Account Lockout
    • Glossary
    • Billing FAQ
  • Authgear ONCE
    • What is Authgear ONCE
    • Install Authgear ONCE on a VM
    • Install Authgear ONCE on Amazon Web Services (AWS)
    • Install Authgear ONCE on Vultr
  • Concepts
    • Identity Fundamentals
    • Authgear use cases
    • User, Identity and Authenticator
  • Client App SDKs
    • Javascript SDK Reference
    • iOS SDK Reference
    • Android SDK Reference
    • Flutter SDK Reference
    • Xamarin SDK Reference
  • Deployment
    • Run with Docker
    • Deploy with Helm chart
    • Authenticating HTTP request with Nginx
    • Configuration
      • Environment Variables
      • authgear.yaml
      • authgear.secrets.yaml
    • Architecture Guides
      • AWS Reference Architecture
      • Azure Reference Architecture
      • Google Cloud Reference Architecture
      • Throughput Scaling Reference
  • Troubleshooting
    • How to Fix SubtleCrypto: digest() undefined Error in Authgear SDK
    • How to Fix CORS Error
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  • Important notice for sending SMS to Chinese phone numbers (+86):
  • Important notice for sending SMS to Vietnamese phone numbers (+84)

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  1. Customization

Custom Email and SMS Templates

Modify the template for emails and SMS messages for your Authgear project.

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Last updated 8 months ago

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Authgear allows you to modify the default Email/SMS template content for sending password reset and verification messages.

To set a custom email or SMS template, log in to Authgear Portal then navigate to Branding > Email/SMS Templates.

You can edit the Email/SMS Templates for each language you have enabled for your application.

Important notice for sending SMS to Chinese phone numbers (+86):

The template for SMS to Chinese numbers can not be modified. As a result, even when you have set a custom template, Authgear will use the default template for Chinese numbers.

Authgear will use your custom SMS template for other users with non-Chinese phone numbers.

The following is the content of the default SMS template:

For locale = en or other languages

【Authgear】{code} is your {app-name} one-time password.

For locale = zh-Hant (Traditional Chinese)

【Authgear】你的{app-name}一次性密碼為 {code},請勿分享給任何人

For locale = zh-Hans (Simplified Chinese)

【Authgear】你的{app-name}一次性密码为 {code},请勿分享给任何人

The reason for falling back to the above default SMS template is that services are required to register their SMS templates before they can deliver to Chinese numbers. Authgear has registered the default SMS template so that one will deliver without any further action on your side.

Important notice for sending SMS to Vietnamese phone numbers (+84)

Due to the regulatory requirements from the local government, all SMS messages to Vietnam must include the application name in the message body. If your users in Vietnam experience difficulties receiving SMS, try adding [Authgear] at the begining of the SMS template. SMS without [Authgear] may be blocked by the mobile operators. For example, your OTP message could appears like:

[Authgear] {code} is your {app-name} one-time password.
Don't share it with anyone.

Note: You must upgrade your to a paid plan to edit the templates.

Enterprise users who still wish to customize their SMS template for Chinese numbers can for more details.

Enterprise users who still wish to customize the beginning part of the message for Vietnamese numbers can for more details.

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