> For the complete documentation index, see [llms.txt](https://docs.authgear.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.authgear.com/customization/built-in-ui/customer-support-link.md).

# Customer Support Link

Let end-user to contact customer support in case they need help in the login process.

In the case of losing access to the MFA authenticators, the end-user can recover their account by using the emergency Recovery Codes. However they may have lost the codes and need customer support.

## Set customer support link

You can add a customer support link in the Portal.

1. Go to **UI Settings** in the Portal
2. Fill in the **Customer Support Link** in the **Link Settings** section
3. **Save** the settings.

The value will be used as the `href` of `<a>` HTML tag. It can be a URL or a `mailto:` link.

![Contact customer support in the 2-step verification screen](https://2638622528-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MAjXpMovvVxeIY33s_K%2Fuploads%2Fgit-blob-a3a0040df63004f8aa3c30d228558dd833976c90%2Fmfa-customer-support.png?alt=media)

## Customize the label

You can also modify the text shown to the end-users by including two special translation keys in `translation.json`.

```javascript
{
    "enter-recovery-code-instead-v1": "Having Trouble? <button class=\"btn secondary-btn\" type=\"submit\">Use recovery code</button>",
    "enter-recovery-code-instead-with-customer-support-v1": "Having Trouble? <button class=\"btn secondary-btn\" type=\"submit\">Use recovery code</button> or <a class=\"link\" target=\"_blank\" href={customerSupportLink}>contact customer support</a>",
}
```


---

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